FAQ

Welcome to AMS Plumbing FAQ page. Here you find all the answers to nearly all of your frequently asked questions and if there is a question that has not been answered please do not hesitate to contact us.

Contact Us
General
Delivery
Returns & Order Amends
Can you help identify replacement toilet seats?
Yes, email sales@amsplumbing.co.uk to enquire about replacement toilet seats and please include the following information, failure to supply the information below will result in delays, we can not assist you with out the following information. Images: - a complete view of the toilet - a complete view of the front of the toilet Measurements: - Dimensions of the toilet (height x width x depth mm/cm) - Dimensions of the toilet seat (width x length mm/cm) - Distance between the fixing (hinges) holes (mm/cm) Additional information: - Manufacturer if this is printed on the toilet anywhere - Special requirements e.g colour, soft closing, non-soft closing etc.
What is the cost of delivery?
We calculate our Delivery costs on your total order, and the delivery destination. For orders with multiple items, only one delivery charge will be applied, based on the total weight of your order. For more detailed information on delivery costs please see our Delivery Information.
What is standard delivery time?
Our standard delivery time will vary depending on the products ordered and the delivery address. Our estimated standard delivery time is 3-5 working days. We aim to dispatch all orders as quickly as possible, but occasionally due to either stock availability or other unforeseen reasons this can be delayed.

It is strongly advised that you do not book plumbers until you have received your items and they have been checked, as we are not liable for any plumbers costs, consequential loss or compensation.
What happens if I miss my delivery?
It is recommended that you try to make sure somebody is available at the delivery address for the date of your delivery. Please be aware that if a delivery is missed, a re-delivery fee may apply.
Will I be contacted before delivery?
Yes, for pallet deliveries we will contact you once your order is processed and arrange a convenient day for delivery.
Can I request a specific delivery date?
Yes, where possible we can provide Day Specific Delivery.
Do you do international delivery?
Yes, we can deliver all over the UK, including the Highlands and Offshore areas, and we can also arrange delivery overseas.
Can I collect my order?
Yes, orders can be collected from our branches in Southport, Ormskirk, Chorley and Thornton - visit contact us for locations and contact details. Please be aware that not all of our products are kept at all locations and we will need to arrange delivery from our warehouse. If you have arranged to collect your order from the showroom, we will contact you when your items are ready for collection.
When can I collect my order?
Most items are available for collection from one of our branches in Southport, Ormskirk, Chorley and Thornton Cleveleys. Please note, not all items are kept in stock at all branches so please allow 1-2 business days for all goods to be transported to your chosen location. You will receive an email when your order is ready to collect, confirming collection address and opening times. For security purposes, when collecting your order please provide order confirmation and valid ID.  
My order is damaged, what should I do?
Customers should fully inspect any orders received on the day they arrive. You then have 48 hours to notify us of any faults or damage to your order. We strongly advise contacting us via email with images of the damaged goods, including the items packaging. We will then notify you of the next stage of action. Finally we will either arrange collection of the goods, request that either you send the goods back to us, or are disposed of. If items are returned to us, we ask that you also send any receipts for postage costs you may incur so we may refund the full cost of postage.
Do your prices include VAT?
Yes, all of our prices include VAT
What payment methods do you accept?
We accept all major debit cards and credit cards, and also Paypal.
How can I contact you?
If you have any problems, you can email us at sales@amsplumbing.co.uk or call us on 01704 500 360  Alternatively, if you prefer you can reach us on our Social Media Platforms.

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Can I order products not listed on your site?
Yes, where possible we are happy to try and find items you may have seen somewhere else, or we may be able to recommend a similar product.
Do you have dimensions and technical information for a product?
All available dimensions, technical drawings and information are detailed on the product page. If there is anything else you need to know about a product please contact us and we will try to provide any additional information that you may require.
Do you have a showroom?
We will soon be opening showrooms in Southport and Ormskirk, however in the meantime one of our branches would be happy to answer any questions that you may have either by phone or email. Each has a branch We has a small selection of products on display including everything from full bathroom suites, showers and radiators, mirrors and accessories.
My order is damaged, what should I do?
Customers should fully inspect any orders received on the day they arrive. You then have 48 hours to notify us of any faults or damage to your order. We strongly advise contacting us via email with images of the damaged goods, including the items packaging. We will then notify you of the next stage of action. Finally we will either arrange collection of the goods, request that either you send the goods back to us, or are disposed of. If items are returned to us, we ask that you also send any receipts for postage costs you may incur so we may refund the full cost of postage.
Can I contact AMS Plumbers Merchants directly regarding my return?
Our returns policy can be found on our website, alternatively please call us on 01704 500 360.
How long does the returns process take?
Once we have received the item back, a return normally takes 7 to 10 working days to process.
What is your returns procedure?
If you would like to return an item we will arrange for your debit/credit card/paypal account to be credited. Please make sure that the goods are returned to us unopened. No returns will be accepted if the item is damaged or marked. We recommend using a recorded mail service for sending any parcels.

When returning your item please make sure to include your order number and the reason for the return.
Can I change my order?
Yes, you can change your order, please contact us to discuss your new requirements. We can also upgrade your delivery or arrange to split your delivery.
What is your returns address?
Our returns address is: AMS Plumbers Merchants Ltd, 55 Sefton Street, Southport, PR8 6SH
Can I cancel an order?
If you would like to cancel an order please contact us immediately via telephone 01704 500 360 or by emailing sales@amsplumbing.co.uk and quote your order reference number. If the order has been shipped you will be responsible for returning the item to us within 7 days of receiving it. All goods must be returned unused and in their original packaging. Unfortunately, we cannot refund goods that have been damaged whilst in your possession, and we are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.
Can I return an item?
Should you not be happy with your purchase and you wish to return an item we require notification within 7 days of you receiving the item. After 7 days we are only able to offer an exchange.

All goods must be returned unused and in their original packaging. We cannot refund goods that have been damaged whilst in your possession.

Please be aware that we are not responsible in any return costs for unwanted items, you will need to arrange for the shipping yourself and it is your responsibility to make sure that the item is returned safely. Please see our Returns Policy for further information.